Software Support
Your 365-day access includes guaranteed technical support. If the software has any issue, we resolve it — included, no extra cost.
Common Issues & Quick Fixes
The software won't open / crashes on startup
Make sure you're running Windows 10 or 11 and have an active internet connection. Try right-clicking the software and selecting "Run as administrator". If the issue persists, submit a ticket below.
My license key is not accepted
Check that you're entering the key exactly as received in your email (no extra spaces). The key is case-sensitive. If you've lost the email, include your purchase email address in the ticket below.
The prediction is not updating / showing old data
Ensure your internet connection is active, then close and reopen the software. If the prediction still doesn't update, submit a ticket with your license key and we'll investigate.
I haven't received my license key email
Check your spam/junk folder first. If it's not there within 15 minutes of purchase, contact us using the form below with your Stripe payment confirmation email.
Submit a Support Ticket
Describe your issue in detail — the more information you provide, the faster we can help.